Names Done Right Refund & Satisfaction Policy

Last updated: August 31, 2026 Effective date: July 24, 2026

This is our refund, revision, and satisfaction policy for Names Done Right, an independent baby-naming service currently operated by Amarnath Holdings LLC. We put this in front of you before checkout — on purpose. A premium digital service should tell you exactly what happens if it falls short, before you pay, not bury it afterward. Here it is, plainly.

This policy applies to all three one-time offers: the $149 Decision Sprint (digital report), $299 Keepsake (digital service, Naming Studio and one softcover book), and $597 Heirloom (digital service, Naming Studio, one hardcover book instead of the softcover, and one 15–30 minute naming call). Standard trackable U.S. shipping is included in the physical tiers; applicable tax is shown at checkout.

If anything below is unclear, email us before you buy: [email protected].

The short version

We are a new, independent business, and we would rather have an honest, happy customer than a forced sale. We back the quality of our process and work product, not a particular emotional reaction (see "Honest limits" below).

1. One free revision (included with every paid offer)

Naming is personal, and a first pass won't always nail every nuance. So every paid offer includes one free revision:

• After you receive your shortlist and digital report, you can send us specific notes — names that miss the mark, preferences we under-weighted, a constraint we should have leaned on harder — and we will re-curate and re-deliver once electronically at no extra cost.
• The included revision uses the same paid order and intake, including every tradition layer you opted into there. Those opted-in layers are included with the report, not purchased as separate scope. A brand-new brief or a layer first requested after intake is outside the included revision.
• Request your one free revision within 14 days of complete-order delivery, as defined in Section 3. You can request it as soon as the digital report arrives; you need not wait for the book or call. We aim to turn it around promptly and will tell you the timing.
• Keepsake and Heirloom also include up to ten Naming Studio refinement rounds. Those rounds do not replace the included report revision. Review any desired changes before approving the print edition. A new print caused solely by a later change of taste is not automatically included, but our printing errors, defects and non-delivery remain covered below.

2. Full refund if we don't deliver, or deliver materially off-brief

You get a 100% refund if:

• We fail to deliver your shortlist/report by the scheduled reveal (or by a revised time we agreed with you), or
• What we deliver is materially off-brief — i.e., it ignores the core preferences and constraints you clearly stated at intake (for example, you asked for short, classic, single-syllable names rooted in your heritage and we returned long, invented, unrelated ones), and our one free revision does not fix it.

For a physical tier, the order is not fulfilled merely because the digital report was emailed. If we cannot provide the promised book or included Heirloom call, the same full-refund remedy applies. If the book is damaged, has a printing defect, differs materially from your approved edition, or is lost in transit, contact us. We arrange a no-cost correction or replacement with your agreement, or provide the refund to which you are entitled. We will not require you to pay return shipping for our error or a defective item, or deduct printing, shipping or payment-processing costs from a full refund owed under this policy or the law.

If we cannot ship by the applicable shipment deadline, we request your affirmative consent to a revised date or cancel and promptly refund your order. No reply is not consent to a delay. Supplier problems do not remove your rights against Names Done Right.

In these cases you are entitled to your money back, in full. We'd rather refund a customer we couldn't serve well than keep payment we didn't earn.

3. 14-day satisfaction window

You have 14 days from delivery of your complete order to tell us you're not satisfied. For Decision Sprint, that starts when the digital report is delivered. For Keepsake, it starts after both digital delivery and actual book delivery. For Heirloom, it starts after digital delivery, actual book delivery and the included call are all completed, using the latest of those dates. A shipping label, dispatch notice or digital report alone does not start the physical tier's completed-order window. Optional later use of the Studio or a post-birth refinement does not postpone this start date. You may raise an issue before the window starts, and non-delivery and statutory rights do not depend on waiting for it.

• Always start with a conversation. Email us what didn't land. In most cases, your free revision (Section 1) resolves it — that's what it's for.
• If, after a genuine attempt to make it right, you remain dissatisfied and the issue is about the quality or fit of our work (not simply a change of taste about names in general), we will work with you toward a fair resolution, which may include a partial or full refund at our reasonable, good-faith discretion.
• This window is a satisfaction guarantee on our craft, offered honestly. It is not a guarantee that you will love a specific name, that you and your partner will agree, or that any name produces any outcome — naming is subjective, and no service can promise that (see "Honest limits").

4. Change your mind before we start? Full refund.

Because Names Done Right delivers on a scheduled reveal rather than instantly, there's often a window between your purchase and when we begin curating. If you cancel before we've started substantive work on your order, you get a full refund, no questions asked. Just email us.

Once we've begun creating your shortlist (research, analysis, and data checks are underway), the order is partly fulfilled — at that point the free revision and off-brief / satisfaction terms above are how we make things right, rather than an automatic no-questions refund.

5. Custom-order terms (please read)

Names Done Right is a custom, made-to-order service, with a printed edition and included call only in the tiers described above. A few conditions apply:

• Refunds cover non-delivery, materially off-brief work, and genuine quality/fit problems — not a change of heart about names in general, regret about naming itself, or "we picked a name not on your list" (you're free to do exactly that — see our Terms).
• The free Name Check teaser is free; there's nothing to refund there.
• Any tradition layers you opt into at intake (numerology, astrology, Vedic nakshatra, gematria) are included with the paid report and delivered as a cultural practice, never as a prediction or guarantee — so "the reading didn't come true" is not a refundable event. If the deliverable itself is missing or off-brief, the normal terms above apply.
• Refunds go back to your original payment method via Stripe. We don't keep your card or bank details; Stripe processes the return, which can take a few business days to appear.
• A refund returns what you actually paid, whichever payment method you used.
• The Decision Sprint is entirely digital, so there is no physical item to return. For physical orders, please contact us before returning a book; we provide any necessary instructions and cover return shipping when our error or a defect is the reason. Custom printing does not remove your remedies for non-delivery, off-brief work or defects. A full refund owed under this policy returns the full order payment, including applicable tax; it is not reduced by our printing, shipping or payment-processing costs.
• Please make refund/revision requests from the email you ordered with, so we can verify the order quickly.

6. How to request a revision or refund

Email [email protected] with:

1. The email/order you used, and
2. A short note on what's wrong or what you'd like changed.

A real person — the owner or a vetted contractor — will read and respond personally. We are a small independent operation and handle each included revision and eligible refund fairly under this policy.

7. Statutory rights

Nothing in this policy removes any non-waivable consumer rights you have under the law where you live. If your local law gives you stronger refund rights than this policy, those rights apply.

Names Done Right — current operator: Amarnath Holdings LLC — support: [email protected].

We're new, we're honest, and we'd rather earn your trust than trap a sale. That's the whole policy.